Terms & Conditions

Sales and Returns Policy

You are required to create an account with Aussieponics to place orders, and will be required to supply a valid and correct delivery address.. Payment must be made within 7 days. Please contact us if you have any problems paying.

In the unlikely event that a return is request, all returns must include all original items undamaged, in re-saleable condition, all original packaging including manuals, warranty forms, etc. Shipping and handling fees are not refundable. Buyer is responsible for shipping costs incurred shipping products back.

We pride ourselves in our professional and safe packing. So in the odd chance that a parcel is broken we cannot be held liable for the damage. We try as hard as we can to get your items on your door the way they are meant to be.

Payment Options

When paying via PayPal, please leave either your Aussieponics username or item number as the reference. Please Note that our PayPal account is always info@Aussieponics.com

When paying via bank deposit, please leave either your Aussieponics username or item number as the description on the deposit. Failure to do so may cause delays in receiving your product.

 

Shipping & Handling

Aussieponics ensures that your purchases are shipped out within 1-2 days of payment being received.

Depending on your location and the type of goods you have purchased, we will dispatch your goods with TNT or Aus POST (if you dont have a residential address and your PO BOX is able to receive big items).

The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be redelivered or collected from the nearest depot.

We also provide discrete package if you are concerned with privacy.

Postage varies dependong on locations and weights.

Pickup is unavailable

Shipping charges for multiple items

In order to provide postage discounts on multiple items, we do combine multiple purchases and would need to dispatch all items together. Please contact us for combined postage.

Warranty

Our items are backed with a manufacturers warranty. In most cases where a defect is found in the product we can swap your item over for the cost of sending it back to us